Qq121 Privacy Policy – Full Commitment to Protecting the Personal Data of Every Malaysian Member

1. Introduction and Scope of This Policy

Qq121 ("we", "the platform" or "qq121") is committed to protecting the privacy of every individual who uses our online entertainment platform. This Privacy Policy transparently explains how we handle your personal information — from how it is collected, used and stored, to how it is protected against unauthorised access.

This policy applies to all registered qq121 members, visitors to our website, users of the qq121 mobile app, and anyone who interacts with any of our services. By using the qq121 platform, you agree to the terms set out in this Privacy Policy.

We review and update this policy from time to time to ensure it remains relevant with evolving technology and changes in applicable law. Any material changes will be communicated to you via an in-platform notice.

2. Types of Personal Information We Collect

Qq121 collects the information necessary to provide you with a secure, efficient and personalised service. The types of data we collect are as follows:

Data Categories	Sample Information	Purpose of Collection
Identity Information	Full name, date of birth, MyKad/passport number	Identity verification (KYC) & legal compliance
Contact Information	Phone number, email address, residential address	Account communications & transaction verification
Financial Information	Bank account number, bank name, e-wallet	Deposit & withdrawal processing
Usage Data	Game history, activity logs, session timestamps	Service improvement & account security
Technical Data	IP address, device type, browser version	Fraud detection & platform security

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health information, or ethnic data unless required by law.

3. How We Use Your Data

The personal information you provide to qq121 is used solely for legitimate and transparent purposes. Here are the primary ways we use your data:

• Account Management: To create, verify and maintain your qq121 account, including all required KYC processes.
• Transaction Processing: To process deposits, withdrawals and all financial transactions securely and efficiently.
• Platform Security: To detect and prevent fraud, money laundering and suspicious activities that may compromise the security of your account.
• Service Communications: To send important notices relating to your account, transactions, promotions and any changes to our terms or policies.
• Experience Enhancement: To understand how members use the platform and make relevant improvements based on actual usage patterns.
• Legal Compliance: To fulfil compliance obligations set by the relevant regulatory bodies and authorities.

Qq121 will not use your data for any purpose beyond those stated without first obtaining your consent.

4. Information Sharing and Disclosure

Qq121 does not sell, rent or trade your personal data to any third party for commercial purposes. However, there are limited situations in which we may need to share your information with certain parties:

• Payment Service Providers: Transaction information is shared with authorised payment processors such as FPX, DuitNow, and e-wallet providers to facilitate the processing of your deposits and withdrawals.
• Technical Service Providers: Technical partners who assist us in operating the platform, including cloud hosting services and security systems, are bound by strict confidentiality agreements.
• Regulatory Body & Authority: When required by law, court order, or direction from a lawful authority, we will disclose the necessary information.
• Fraud Prevention: Certain information may be shared with recognised industry bodies or fraud prevention agencies to protect the integrity of the platform and the interests of all members.

5. Data Security and Protection Measures

Qq121 continuously invests in the latest security infrastructure to ensure your personal and financial data remains fully protected. The security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Multi-layered firewall systems and an Intrusion Detection System (IDS) active 24 hours a day, 7 days a week.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• Real-time monitoring of all account activity to detect unusual or suspicious behaviour.
• Periodic security audits conducted by independent and certified third-party auditors.
• Ongoing cybersecurity training for all qq121 staff who handle customer data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. We encourage you to take your own precautions as well, such as using a strong password and never sharing your login credentials.

6. Cookies and Tracking Technologies

Qq121 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the qq121 platform.

7. Data Retention Period

Qq121 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. In general:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance and audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• Security Logs: Retained for 2 years for investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

When data is no longer required, we will securely delete or anonymise the information in accordance with industry-standard procedures.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by qq121:

To exercise any of the above rights, please contact the qq121 support team via Live Chat within the platform. We will process your request within 30 working days. In complex cases, this period may be extended with notice to you.

9. Cross-Border Data Transfers

In the course of our operations, your personal data may be transferred to or stored on servers located outside Malaysia. qq121 ensures that all international data transfers are carried out with adequate safeguards and in compliance with Malaysia's PDPA requirements.

All foreign partners and service providers handling qq121 member data are required to comply with data protection standards equivalent to Malaysian law and must have comprehensive data processing agreements in place with us.

10. Children's Privacy

The qq121 platform is exclusively for adult users aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18. If we discover that a child's personal data has been collected without our knowledge, such data will be deleted immediately and the associated account will be closed.

If you believe a child has registered for or is using the qq121 platform, please contact us immediately so that appropriate action can be taken without delay.

11. Changes to This Privacy Policy

Qq121 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or technological developments. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the qq121 platform at least 7 days before changes take effect.
• Sending a notice to your registered email address for significant changes.

Continued use of the qq121 platform after any Privacy Policy changes take effect will be considered acceptance of the updated terms.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how qq121 handles your personal data, our Privacy Officer team is ready to assist.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible under PDPA 2010.